Do you operate in bad weather?
We operate 365 days a year, rain or shine. Dolphin Encounters Ltd. will NOT refund for inclement weather unless we cancel the excursion. In such an event, we will contact you as soon as possible. If there is extreme weather in the area, we suggest that you call reservations (242-363-1003) regarding the status of your boat departure.
What is your cancellation policy?
Due to limited space availability, Dolphin Encounters will not allow cancellations or rescheduling less than 24-hours before program time (longer for groups). In the event of no-show or cancellation within 24-hours, no refunds will be made.