Rules and Restrictions for Dolphin Swim Program

• Guests ages 6 to 12 must be accompanied (in the water) by a responsible, paying adult with a ticket for the swim. Parent or guardian must be at least 18 years of age.
• Guests ages 13 to 17 must be accompanied by an adult (with any paid ticket) to sign the liability waiver.
• Guests must have the ability to go up and down ladders to access platform.
• Pregnant women are not allowed in swim program.
• Guests age 5 or younger are not allowed in swim program & may observe for free if attended on the dock by a responsible parent or guardian with an observer ticket.

General Restrictions

• Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
• No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
• No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
• We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
• Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
• Alcoholic beverages are not allowed on the property.
• We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.