Dolphin Encounter Program Rules and Restrictions

All Guests Are Welcome

Dolphin Encounters offers programs that meet everyone's needs, even timid or non-swimmers can enjoy a program and make their dream of meeting a dolphin come true. We also work closely with special needs guests. With arrangements made at the time of reservation, we can accommodate any person with a physical and/or mental special need in a program that they will enjoy. We also have a waterproof wheelchair that allows guests to meet the dolphins face to face. The facility is wheel chair accessible and we also work closely with the Make-A-Wish Foundation.

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Rules and Restrictions for Dolphin Encounter Program

Guests age 3 or younger participate for free if accompanied in the program by a responsible, paying adult with a ticket for the encounter. Parent or guardian must be at least 18 years of age.
Guests ages 4 to 12 may participate at full price & must be accompanied (in the water) by a responsible, paying adult with a ticket for the encounter.
Guests wishing to upgrade from the Encounter to available Swim spaces may apply the value of the encounter ticket toward the purchase of the upgrade.

General Restrictions

Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
Alcoholic beverages are not allowed on the property.
We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.
Dolphin Encounters reserves the right to refuse service to any guest under the influence of alcohol or any illegal drugs.

All rates are subject to change, at any time, to include additional taxes and fees as demanded legally by the Government of The Bahamas.