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Dolphin Encounters is an accredited member of the Alliance of Marine Mammal Parks and Aquariums (AAMPA) and a member of the International Marine Animal Trainer's Association (IMATA) confirming our status as of one of the top marine parks in its field.
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 Rules and Restrictions for Dolphin Encounter Program
- Guests age 3 or younger participate for free if accompanied in the program by a responsible, paying adult with a ticket for the encounter. Parent or guardian must be at least 18 years of age.
- Guests ages 4 to 12 may participate at full price & must be accompanied (in the water) by a responsible, paying adult with a ticket for the encounter.
- Guests wishing to upgrade from the Encounter to available Swim spaces may apply the value of the encounter ticket toward the purchase of the upgrade.
General Restrictions
- Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
- No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
- No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
- We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
- Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
- Alcoholic beverages are not allowed on the property.
- We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.
- Dolphin Encounters reserves the right to refuse service to any guest under the influence of alcohol or any illegal drugs.
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