 |
Dolphin Encounters has been the host to thousands of local and visiting schoolchildren through our many educational programs and we remain committed to teaching everyone that visits the facility the importance of protecting and preserving the marine environment.
Show / Hide More Info
|
 |
|
 Rules and Restrictions for Dolphin Encounter Program
- Guests age 3 or younger participate for free if accompanied in the program by a responsible, paying adult with a ticket for the encounter. Parent or guardian must be at least 18 years of age.
- Guests ages 4 to 12 may participate at full price & must be accompanied (in the water) by a responsible, paying adult with a ticket for the encounter.
- Guests wishing to upgrade from the Encounter to available Swim spaces may apply the value of the encounter ticket toward the purchase of the upgrade.
General Restrictions
- Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
- No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
- No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
- We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
- Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
- Alcoholic beverages are not allowed on the property.
- We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.
- Dolphin Encounters reserves the right to refuse service to any guest under the influence of alcohol or any illegal drugs.
|
