Dolphin Encounter Program Rules and Restrictions

Timid or Non-swimmers Welcome

Worried that your lack of swimming skills will keep you from meeting a dolphin? DON'T BE!!! Our Dolphin Encounter program takes place in shallow water where you will stand on a platform. The dolphins will swim up and over the platform where you can meet them one-on-one. We want you to feel comfortable and to enjoy the program as well. We welcome all timid and non-swimmers and encourage you to make your dolphin dream come true.

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Rules and Restrictions for Dolphin Encounter Program

Guests age 3 or younger participate for free if accompanied in the program by a responsible, paying adult with a ticket for the encounter. Parent or guardian must be at least 18 years of age.
Guests ages 4 to 12 may participate at full price & must be accompanied (in the water) by a responsible, paying adult with a ticket for the encounter.
Guests wishing to upgrade from the Encounter to available Swim spaces may apply the value of the encounter ticket toward the purchase of the upgrade.

General Restrictions

Vouchers purchased from tour companies must be redeemed at the time of check-in to be valid.
No refunds will be issued for cancellations made less than 24-hours prior to the reserved program. Groups may require a longer cancellation period depending on size.
No refunds will be issued for guests that do not meet the program requirements for age, physical fitness, maternity reasons or who violate company policies.
We go rain or shine! No refunds for bad weather unless Dolphin Encounters cancels the excursion.
Dolphin Encounters reserves the right, under certain circumstances, to omit specific behaviors or interactions from the program.
Alcoholic beverages are not allowed on the property.
We will provide full assistance for manual wheelchairs including providing wheelchair access into the water (with our waterproof chair) for the Dolphin Encounter program. For boating purposes, motorized powerchairs and non-collapsible wheelchairs are not allowed on our boats.
Dolphin Encounters reserves the right to refuse service to any guest under the influence of alcohol or any illegal drugs.

All rates are subject to change, at any time, to include additional taxes and fees as demanded legally by the Government of The Bahamas.